- Tania Horozides, General Manager, The Maura Fay Group
Conflict can negatively affect productivity, decision making and retention. By resolving conflicts more effectively, you can strengthen your organisation and improve results. By making conflict management a core competency, you can create a satisfying and productive work environment throughout your enterprise.
Successfully used by businesses, educators and organisational development professionals for 40 years, the Thomas-Kilmann Conflict Mode Instrument (TKI®) is the world’s best-selling instrument for understanding how different conflict-handling styles affect interpersonal and group dynamics and for giving individuals the power to choose the appropriate style for any situation.
Your organisation can use the TKI® as the foundation for conflict literacy - for developing a common language that helps people think and communicate clearly about conflict and how to manage it through the opportunities provided for accepting differing viewpoints, enhancing communication and improving productivity, team cohesion and retention.
The TKI® assesses an individual’s behaviour in conflict situations and describes it along two dimensions: assertiveness and cooperativeness. The instrument provides detailed information about how that individual can use the five different modes, or styles - competing, collaborating, compromising, avoiding and accommodating - effectively. The TKI® model demonstrates that these different behaviours are neither good nor bad but simply different ways of dealing with conflict. This research-backed instrument offers a practical way to initiate safe and calm, yet purposeful dialogue, to resolve or manage conflict.
In 2014, the TKI® celebrated its 40th Anniversary. Please click here to find out more.
Please take a moment to explore the 5 conflict-handling styles of the TKI®.
Explore the TKI Model
Hover over the graphics below that explain the five conflict-handling styles.
The TKI® instrument is an unrestricted instrument and requires no special training to administer it and access the reports.
The Relationships & Conflict eBook deep dives into the essentials of personal and professional relationships and conflict management. It illustrates how tools such as the MBTI®, FIRO® and TKI® instruments can help us better understand and improve those relationships between colleagues, friends, managers and employees and families.
Please click here to download the eBook.
The TKI® Tool: More Than Conflict Management eBook demonstrates the TKI® can be used for so much more than resolving conflict. For example, this powerful tool helps organisations address challenges such as:
The TKI® Tool ebook contains many examples of how organisations today are making use of the TKI® tool to improve performance. We hope that you find it a valuable resource.
Please note that translations are available for selected TKI® products in the following languages:
Chinese - Simplified, Chinese - Traditional, Danish, Dutch (Netherlands), French, French (Canadian), Portuguese, Portuguese - Brazilian, Spanish (options available), Swedish
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